Delivery

• There is an extra cost for delivery, which is now variable depending upon the weight of the goods that you have ordered. This is automatically added onto your order and can be seen every time you view your shopping basket - we are up-front about our costs and there are no hidden charges.
• Goods are delivered to most locations within the UK via 1st class Royal Mail, 2 day Courier and in certain circumstances by hand. Areas that fall outside of this include Northern Scotland and Northern Ireland, where alternative delivery methods may be applied dependant upon cost.
• We aim to ship goods by the next working day and definitely within 3 working days. Please be aware this time period may lengthen at peak times (i.e. Christmas).
• If we are aware of any delays to your order, we will contact you via email or letter to inform you. You will then have the option of cancelling your order.
• Delivery schedules are estimates only. Panama Games will not be liable for any delays caused by third parties.
• Local customers can collect orders but this must be prearranged as we keep no stock on the premises.  Email sales@everytale.com to reserve your order and to arrange a time for collection. There is a £2 administration charge for this service regardless of the order size but there is no postage charge.

Returning Items & Faulty Goods

• Before return any item please contact us at returns@everytale.com so that we issue you with a returns number. 
• Goods can be returned unused for any reason within 14 days. You will be liable for the return postage cost.
• Notification of faulty goods should be reported within seven days of the goods being received. All goods supplied by us are subject to manufacturing tolerances and are warranted as being suitable for the purpose for which they are designed, under fair conditions. Under this warranty we will issue a refund against goods acknowledged by us to be faulty, providing such faults have not be caused by your misuse, negligent handling or improper care of the goods.
• We will endeavour to send you replacement parts or if this is not possible refund you for the cost of the goods and your return postage, once the item has been returned safely to us.
• You the customer are responsible for ensuring the safe return of item(s) for which you require a refund and are therefore advised to send them with proof of postage (by obtaining a ‘proof of postage’ certificate which is free from the Post Office).
• Inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original shipping carton, promptly contact the shipping company for a damage inspection report and request that the shipping company return the merchandise. Under these circumstances, do not return the merchandise yourself.
• All goods returned are at the sender’s expense. A refund of shipping costs will be made only if the return is a result of our error or if the goods supplied are shown to be faulty.
• If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit.  We recommend using recorded delivery.
• Please enclose a note indicating your name and the returns number, then return item(s) to:

Everytale Returns Department

Panama Games

7 Wasdale Close

Milverton

Royal Leamington Spa

CV32 6NF

United Kingdom

Minor faults

• With some products minor faults occur which we can rectify without you needing to return the item. For instance if a small component is missing. In this case, contact us and we will do whatever we can to help.

• This returns policy does not affect your statutory rights.